These Terms and Conditions govern:
(a) the use of the website www.800truck.ae and any associated booking portals, digital platforms or communication channels operated by 800 TRUCK; andlo
(b) all moving, relocation, packing, transportation, delivery, storage, warehousing, self-storage, storage pod, handyman and related logistics services provided by 800 TRUCK Moving & Storage.
By accessing or using the Website, requesting or accepting a quotation, confirming a booking, making any payment, handing Goods to the Company, placing Goods into storage, permitting the Company to commence work or otherwise using any Services, the Customer agrees to be bound by these Terms and Conditions.
Customers should read these Terms carefully before booking or using any Service.
“Company”, “800 TRUCK”, “we”, “us” and “our” means 800 TRUCK Moving & Storage, its applicable licensed operating entity, owners, parent companies, subsidiaries, affiliates, successors, assigns, employees, authorised agents and contractors.
“Customer”, “you” and “your” means any individual, company, partnership or other entity that accesses the Website, requests a quotation, makes a booking, enters into a Service Agreement or uses any Service provided by the Company.
Where applicable, this includes persons acting with the Customer's authority.
“Website” means www.800truck.ae and any subdomains, mobile versions, applications, customer portals, online booking systems and digital channels operated by or on behalf of the Company.
“Services” means any services provided or arranged by the Company, including:
residential moving;
apartment moving;
villa moving;
office relocation;
commercial relocation;
domestic relocation;
international relocation;
packing;
unpacking;
loading;
unloading;
transportation;
delivery;
truck services;
furniture dismantling;
furniture reassembly;
handyman services;
self-storage;
managed storage;
storage pods;
climate-controlled storage;
commercial storage;
B2B storage;
warehouse storage;
inventory handling; and
any related moving, logistics or storage service.
“Goods” means all furniture, possessions, cartons, appliances, equipment, documents, stock, inventory, personal effects, machinery and other property belonging to or supplied by the Customer for packing, handling, moving, transport, delivery or storage.
“Storage Facility” or “Facility” means any warehouse, storage building, yard, pod facility, storage unit, container facility or other premises used by the Company for storage purposes.
“Storage Space” means any storage unit, room, pod, container, rack, cage, pallet location or other storage area allocated for Goods.
“Quotation” means any quotation, estimate, proposal, booking summary or pricing document supplied by the Company.
“Service Agreement” means the agreement between the Customer and the Company comprising:
the accepted Quotation;
booking confirmation;
these Terms and Conditions;
any inventory or survey;
storage agreement or storage schedule;
agreed special instructions; and
any other written terms expressly accepted by the Company.
“Fees” means all charges payable by the Customer, including moving, transportation, packing, labour, storage, waiting, additional-service and administration charges, deposits, government charges, customs costs, VAT and any other applicable amount.
“Authorised Representative” means any person whom the Customer authorises, expressly or by conduct, to give instructions, provide access, sign documents, receive or collect Goods or otherwise act on the Customer's behalf.
“Third-Party Mover” means any moving company, transporter, driver, courier, labour provider, freight company or other service provider independently selected, booked, hired, instructed or paid by the Customer and not appointed by 800 TRUCK as its subcontractor.
“Relevant Authority” means any UAE federal, emirate-level, municipal, customs, police, civil defence, transport, free-zone or other governmental or regulatory authority having jurisdiction.
References to “including” or “includes” mean “including without limitation”.
Headings are for convenience and do not affect interpretation.
Words in the singular include the plural and vice versa where the context permits.
If a specific written Quotation expressly varies these Terms for a particular Service, that expressly agreed provision shall apply to that Service.
Nothing in these Terms excludes or limits rights or liabilities which cannot lawfully be excluded or limited under applicable law.
The Company provides moving, packing, transportation, storage and related logistics services.
The Services included in a booking are limited to those specifically stated in the confirmed Quotation.
Any service not expressly included in the confirmed Quotation shall be treated as an additional service and may incur additional Fees.
The Company may use employees, vehicles, equipment, affiliated companies and appropriately selected subcontractors to perform the Services.
The Company may select reasonable vehicles, routes, storage locations, equipment and operational methods required to perform the Services.
Where operationally appropriate, Goods may be transported together with goods belonging to other customers, provided reasonable measures are taken to identify and separate consignments.
The Company may refuse to move, transport, handle or store any Goods that the Company reasonably considers:
unlawful;
dangerous;
hazardous;
excessively heavy;
unsafe;
insufficiently packed;
unsuitable for the requested Service; or
likely to damage property, vehicles, premises or other goods.
Vehicle capacities, storage capacities, dimensions, volume estimates and space requirements are approximate unless expressly guaranteed in writing.
By using the Website, requesting a Quotation, confirming a booking, making payment or using the Services, the Customer acknowledges these Terms.
The Company may update these Terms from time to time in accordance with applicable law.
Updated Terms will apply to bookings made after their effective date and to continuing arrangements where legally permitted and appropriately notified.
The Website and its content are provided on an “as available” basis.
The Company does not guarantee uninterrupted, error-free or continuously available access to the Website.
Photographs, illustrations, service descriptions, prices and promotional materials on the Website are indicative unless expressly confirmed in writing.
The Customer shall not:
attempt unauthorised access to Company systems;
introduce malicious software;
interfere with Website operation;
improperly scrape Website content;
copy Company branding without permission; or
use the Website for unlawful or fraudulent purposes.
All intellectual property relating to the Website, Company branding, logos, photographs, text, designs and marketing materials belongs to the Company or its licensors.
The Customer must have legal capacity to enter into the Service Agreement.
Where a booking is made for a company, the person making the booking warrants that they have authority to act for and bind that company.
The Company may request Emirates ID, passport, trade licence, authorisation documents or other identification.
The Customer warrants that all information provided is true, accurate, complete and current.
The Customer must promptly notify the Company of changes to contact, billing, collection or delivery information.
The Customer warrants that they:
(a) legally own the Goods; or
(b) have authority from the legal owner to instruct the Company in relation to the Goods.
The Customer is responsible for disputes arising from any third party claiming ownership or another interest in the Goods.
The Company may reasonably carry out identification, fraud-prevention, sanctions, compliance or credit checks where appropriate.
A Quotation is prepared based on information supplied by the Customer and information reasonably available to the Company.
Unless expressly stated otherwise, a Quotation assumes that the information provided by the Customer concerning the Goods, premises and required Services is accurate.
The Customer must disclose all information reasonably relevant to the move, including:
number and type of Goods;
number of cartons;
collection address;
delivery address;
floor numbers;
lift availability;
loading access;
parking restrictions;
walking distances;
staircase access;
building restrictions;
oversized items;
unusually heavy items;
fragile items;
high-value items;
safes;
pianos;
specialist equipment; and
any circumstances that may materially affect the work.
The Company may conduct an on-site, video, photographic or telephone survey.
Where the actual scope of work materially exceeds the information originally provided, the Company may revise the price.
Unless stated otherwise, Quotations are valid for seven (7) days and remain subject to availability.
A booking becomes confirmed when accepted by the Company and any required advance payment or deposit has been received.
Website price calculators and automatic estimates are indicative unless expressly confirmed as a final Quotation.
The Customer agrees that bookings and agreements may be concluded electronically to the extent permitted by applicable law.
Acceptance may include:
electronic signature;
Website confirmation;
clicking an acceptance box;
email;
WhatsApp;
SMS;
online payment; or
other electronic conduct clearly indicating acceptance.
Electronic communications and records may be retained by the Company for operational, evidentiary, billing, quality-control and dispute-resolution purposes.
The Customer shall pay the Fees stated in the confirmed Quotation together with applicable VAT and government charges.
Additional charges may apply where the actual circumstances differ from information disclosed before confirmation.
Additional charges may include:
additional Goods;
additional cartons;
additional packing;
additional labour;
additional vehicles;
additional trips;
additional collection or delivery points;
long carrying distances;
stairs;
unavailable lifts;
unusually heavy items;
oversized Goods;
special equipment;
cranes or hoists;
waiting time;
access delays;
parking charges;
road tolls;
move permits;
storage;
redelivery;
customs expenses;
port charges; or
extra work requested by the Customer.
Changes to the scope requested after confirmation may result in a revised price.
Fees are payable according to the payment terms stated in the Quotation or invoice.
The Company may require advance payment, full payment or a deposit before Services commence.
Storage Fees are payable in advance for each billing period unless otherwise agreed.
The Customer remains responsible for all Fees legitimately incurred under the Service Agreement.
The Company may suspend Services or storage access where undisputed amounts remain overdue, subject to applicable law.
The Customer is responsible for applicable bank, transfer, payment processing and currency-conversion charges.
Any security deposit may be applied against:
unpaid Fees;
damage;
cleaning;
disposal;
access devices;
storage charges; or
other properly payable amounts.
Any remaining refundable deposit shall be returned after the Customer has completed their obligations and paid all outstanding amounts.
Dishonoured or reversed payments may incur reasonable administration and recovery costs where permitted by law.
The Customer must provide written notice to cancel or reschedule a confirmed booking.
Cancellation charges may apply depending on:
the notice provided;
staff allocated;
vehicles reserved;
packing material prepared;
permits obtained;
third-party services committed; and
costs already incurred.
Deposits or reservation charges may be non-refundable where clearly stated at booking, subject to mandatory consumer rights.
Rescheduling remains subject to availability.
The Company may reasonably reschedule Services because of:
unsafe conditions;
severe weather;
vehicle breakdown;
road closures;
government restrictions;
unavailable building access;
emergency circumstances;
force majeure; or
other operational circumstances outside the Company's reasonable control.
Unless expressly included in the Quotation, the Customer is responsible for obtaining all permissions required for collection and delivery.
This may include:
building move permits;
landlord permissions;
community approvals;
service lift reservations;
security clearances;
loading permits; and
parking permissions.
The Customer must ensure reasonable and safe access to collection and delivery locations.
Access restrictions must be disclosed before the Service.
Additional charges may apply where the Company experiences delays caused by missing permits, inaccessible premises, unavailable lifts, unavailable representatives or other Customer-related access issues.
The Company may refuse to work in conditions reasonably considered unsafe.
Packing or unpacking is included only where stated in the Quotation.
Where Goods are packed by the Customer or another person, the Customer is responsible for ensuring appropriate packing.
The Company shall not be responsible for loss or damage caused by inadequate Customer packing except where liability cannot lawfully be excluded.
The Customer must identify fragile, unusual or high-value Goods before packing or collection.
Prohibited Goods must not be concealed within cartons, bags, furniture or other packaging.
Unless expressly agreed otherwise, unpacking means removing Goods from packing material and placing them onto reasonably accessible surfaces.
Detailed organisation of cupboards, shelves, wardrobes or similar areas is not included unless specifically agreed.
The Company may dismantle and reassemble furniture where included in the Quotation.
The Customer acknowledges that furniture may deteriorate through repeated dismantling and assembly.
Particular risks may arise with:
MDF;
particle board;
flat-pack furniture;
glued furniture;
aged furniture;
previously damaged furniture;
customised furniture; and
items with weakened fittings.
The Company may decline to dismantle an item where doing so creates an unreasonable risk of damage.
Unless specifically agreed, the Company does not perform regulated electrical, gas, plumbing or specialist technical work.
Where specialist services are necessary, appropriately qualified providers may be required.
The Company will use reasonable care in loading, transporting and unloading Goods.
Collection and delivery times are estimates unless expressly confirmed as guaranteed.
Delays may occur because of:
traffic;
accidents;
weather;
road closures;
mechanical issues;
authority restrictions;
customs procedures;
building access;
loading restrictions; or
circumstances outside reasonable control.
The Company may select the vehicle and reasonable transport route.
Goods may be transferred between Company-operated or Company-arranged vehicles, warehouses or storage locations where operationally necessary.
The Company may refuse to load Goods exceeding lawful or safe weight or vehicle capacity.
Where delivery cannot reasonably be completed for reasons attributable to the Customer or destination premises, Goods may be returned or placed in storage and reasonable additional Fees may apply.
Where the Customer independently books, appoints, hires, engages or instructs a Third-Party Mover, such provider is engaged solely by the Customer.
A Third-Party Mover independently engaged by the Customer is not an employee, agent, representative, contractor or subcontractor of 800 TRUCK.
800 TRUCK shall not be responsible for the acts or omissions of any independently booked Third-Party Mover, including any:
loss;
theft;
missing Goods;
shortage;
breakage;
damage;
delay;
non-delivery;
misdelivery;
accident;
misconduct; or
negligence
occurring while the Goods are under that Third-Party Mover's custody, possession or control, except to the extent liability cannot lawfully be excluded.
The Customer is solely responsible for selecting, instructing and supervising any independently appointed Third-Party Mover.
Any complaint regarding an independently booked Third-Party Mover must be pursued directly against that Third-Party Mover where the relevant issue arose from their services.
The fact that a Third-Party Mover:
enters an 800 TRUCK Facility;
collects Goods from a Facility;
delivers Goods to a Facility;
communicates with Company employees; or
is permitted access for collection or delivery
does not make that Third-Party Mover an employee, agent or subcontractor of 800 TRUCK.
Where the Customer instructs 800 TRUCK to release Goods to a Third-Party Mover, driver, courier or representative nominated by the Customer, release to that person shall constitute release to the Customer.
Risk relating to the Third-Party Mover's subsequent handling and transportation passes to the Customer upon lawful handover, subject to applicable law.
Where 800 TRUCK merely provides the Customer with contact information or an introduction to an external service provider without contracting that provider to perform the Company's obligations, that introduction does not constitute a guarantee of that third party's performance.
For clarity, this section concerns third parties independently selected or appointed by the Customer.
Where 800 TRUCK itself appoints a subcontractor to perform part of the Services contracted directly with 800 TRUCK, the respective rights and liabilities shall be governed by the Service Agreement and applicable law.
International Services may involve freight forwarders, shipping lines, airlines, customs brokers, destination agents, transport companies or warehouses.
International transit and delivery dates are estimates unless expressly guaranteed.
The Customer is responsible for providing accurate documentation required for import or export.
The Customer must accurately disclose the nature and value of Goods where required by law or customs authorities.
The Customer warrants that the Goods comply with applicable:
export laws;
import laws;
sanctions;
customs regulations; and
destination-country restrictions.
Customs inspections, port delays, government examinations, quarantine procedures and authority actions may occur outside the Company's control.
Unless expressly included in the Quotation, the Customer is responsible for:
customs duties;
taxes;
port charges;
inspection charges;
demurrage;
detention;
destination handling;
government charges; and
similar third-party expenses.
The Company does not guarantee that foreign authorities will admit any particular Goods.
The storage type provided shall be the type specified in the Customer's booking or Quotation.
Storage may include:
self-storage;
managed storage;
storage pods;
climate-controlled storage;
warehouse storage;
rack storage;
pallet storage; or
other appropriate storage arrangements.
Climate-controlled or temperature-controlled storage is provided only where expressly stated.
Where climate control is provided, the Company will use reasonable operational measures but does not guarantee an exact uninterrupted temperature or humidity unless specifically agreed in writing.
Temporary interruptions may occur due to power failures, maintenance, equipment breakdown, emergencies or circumstances outside reasonable control.
Storage dimensions and volume measurements are approximate unless specifically guaranteed.
The Company may reasonably relocate Goods within or between Facilities where necessary for:
maintenance;
safety;
operational purposes;
emergency circumstances;
redevelopment; or
regulatory requirements.
In managed storage, the Customer may be required to provide advance notice before requesting access or retrieval.
Storage charges continue until all Goods have been collected or otherwise dealt with in accordance with these Terms.
Where the Company prepares an inventory, the inventory is intended primarily to identify packages, cartons or individually identifiable Goods handled by the Company.
An inventory is not a professional valuation of the Goods.
Unless specifically agreed, the Company is not responsible for identifying or listing every individual item contained inside sealed cartons, bags, furniture or packages.
The Customer must notify the Company of any obvious inventory discrepancy as soon as reasonably possible.
Photographs, barcodes, labels, warehouse records and digital inventory systems may be used as evidence of Goods received, stored or released.
The Customer or the Customer's Authorised Representative is responsible for checking and confirming the Goods at the time of collection from the Storage Facility.
The Customer must inspect the Goods and notify Company staff of any apparent missing Goods, shortage or discrepancy before the relevant Goods leave the Facility.
If a Customer believes that an item is missing, this must be reported to the Company immediately and, wherever reasonably possible, before the collection vehicle exits the Facility.
Once Goods have been:
(a) collected by the Customer;
(b) handed to an Authorised Representative;
(c) handed to a Third-Party Mover, driver or courier nominated by the Customer; and
(d) removed from or exited the Storage Facility,
Once the Goods have been handed over to the Customer, the Customer’s authorised representative, or any third-party mover, driver, courier or other person nominated by the Customer, and the Goods have exited the ٨٠٠ تراك facility, ٨٠٠ تراك shall not be responsible or liable for any Goods that are subsequently alleged to be missing, lost, stolen, misplaced, damaged or unaccounted for.
The Customer or the Customer’s authorised representative is responsible for inspecting and verifying the Goods before leaving the facility and must report any apparent shortage, discrepancy or missing item to ٨٠٠ تراك before departure.
Where no such report is made before the Goods leave the facility, the Goods shall, to the maximum extent permitted by applicable law, be treated as having been handed over in accordance with the applicable collection, inventory and release records.
Nothing in this clause excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
Where no missing-item or shortage report is made at collection before departure, the collection records, inventory acknowledgment and other available evidence may be relied upon as evidence that the Goods were released as recorded.
Once Goods have exited the Facility, the Company cannot verify subsequent:
transportation;
unloading;
handling;
delivery;
unpacking;
transfer;
temporary storage; or
access by third parties.
Accordingly, the Company is not responsible for loss occurring during those subsequent activities where they are not being performed as part of a Service contracted directly with the Company.
Where Goods are released to a Third-Party Mover or other person nominated by the Customer, that handover shall constitute handover to the Customer.
The Customer is responsible for ensuring that any person collecting Goods on their behalf is properly authorised.
The Company may require identification or written authorisation before releasing Goods.
The Customer or Authorised Representative may be asked to sign or electronically acknowledge:
collection;
inventory;
quantity of packages;
visible condition; and
receipt of the Goods.
Refusal to sign a collection document does not automatically invalidate an otherwise properly documented handover.
Storage pods, cages, pallets, racks and other Company equipment remain the property of the Company unless expressly sold to the Customer.
The Customer must not modify, damage, dismantle or tamper with Company storage equipment.
The Company may identify Goods using labels, seals, photographs, barcodes or digital records.
Customers must not interfere with Company identification systems or seals.
The Customer must not present for moving, transportation or storage any illegal, hazardous or prohibited item.
Prohibited Goods include, without limitation:
illegal drugs or narcotics;
explosives;
fireworks;
firearms;
ammunition;
prohibited weapons;
petrol;
diesel;
LPG;
compressed gas cylinders unless expressly accepted;
combustible chemicals;
toxic substances;
radioactive materials;
corrosive substances;
hazardous waste;
biological waste;
medical waste;
stolen Goods;
counterfeit Goods;
unlawful Goods;
live animals;
live plants where inappropriate for the Service;
perishable foods for long-term storage;
decomposing materials;
cash;
bearer securities;
exceptionally valuable jewellery;
precious stones;
bullion; and
any item prohibited by applicable UAE law or regulation.
Lithium batteries, e-bikes, scooters, power banks and battery-powered equipment must be disclosed before transportation or storage.
The Company may impose restrictions on battery-powered Goods for fire and safety reasons.
The Customer bears responsibility for Goods supplied in breach of this section.
The Company may refuse, isolate, remove or report prohibited or dangerous Goods where reasonably necessary.
The Company may notify Police, Civil Defence, Customs or another Relevant Authority where required or reasonably appropriate.
The Customer shall reimburse the Company for reasonable costs directly arising from the Customer's undisclosed prohibited or dangerous Goods, subject to applicable law.
The Customer must disclose before booking any item of unusually high financial, artistic, historical or sentimental value.
Unless expressly accepted by the Company, Goods requiring specialist handling should not be included in an ordinary moving or storage booking.
Special Goods may include:
fine art;
antiques;
collections;
expensive jewellery;
precious metals;
important original documents;
rare objects;
unusually expensive electronics;
musical instruments;
safes; or
specialist machinery.
Additional packing, transportation, insurance or handling requirements may apply.
The Customer shall:
Provide accurate booking information.
Properly disclose the nature and quantity of Goods.
Be present or arrange for an Authorised Representative at collection and delivery where required.
Ensure appropriate access.
Remove personal documents, passports, money, jewellery and other excluded valuables unless expressly accepted.
Comply with applicable laws and Facility rules.
Follow reasonable safety directions given by Company personnel.
Inform the Company of fragile, dangerous or unusual Goods.
Ensure Goods not packed by the Company are adequately packed.
Take reasonable steps to inspect Goods at collection and delivery.
Where Goods are packed by the Customer or another third party, the Company cannot verify the contents or internal condition before handling.
The Customer assumes responsibility for damage caused by inadequate packing, subject to applicable law.
The Company may decline to move a Customer-packed item that reasonably appears unsafe.
Externally undamaged cartons containing damaged contents do not by themselves establish that damage occurred during Company handling.
The Company is not responsible for deterioration or damage that existed before the Services commenced.
The Company may photograph or record the condition of Goods or premises before work begins.
The Customer should identify pre-existing damage before moving begins.
Normal wear, ageing, deterioration, inherent defects and structural weakness are not caused by the moving process merely because they become apparent during or after handling.
Certain Goods are inherently susceptible to movement-related damage despite reasonable care.
Examples include:
glass;
mirrors;
marble;
stone;
ceramics;
artwork;
antiques;
televisions;
screens;
chandeliers;
musical instruments;
particle-board furniture; and
internally delicate equipment.
The Customer must notify the Company of such Goods so suitable arrangements can be considered.
The Company may recommend specialist packing or crating at additional cost.
The Customer is responsible for backing up data before computers, servers, phones or other electronic equipment are moved.
The Company is not responsible for loss of electronic data except where liability cannot lawfully be excluded.
The Company does not guarantee the internal mechanical or electronic functioning of an appliance merely because its external condition appears unchanged.
Customers should allow refrigerators and certain appliances to stand for the manufacturer's recommended period before reconnecting them after transportation.
Customers are strongly encouraged to maintain adequate insurance appropriate to the nature and value of their Goods.
Unless the Company expressly confirms otherwise in writing, ordinary Service Fees do not automatically constitute comprehensive insurance coverage for the full replacement value of Goods.
Where insurance or transit protection is offered separately, the applicable policy terms, exclusions and limits shall apply.
Where insurance is provided by an independent insurer, claims remain subject to the insurer's policy terms.
The Customer should declare the correct value of Goods where required for insurance purposes.
The Company may operate CCTV, access-control systems, security staff, alarms, lighting or other security measures.
Such measures reduce risk but do not amount to a guarantee that theft, loss or unauthorised access can never occur.
Customers accessing self-storage areas must secure their own Storage Space as instructed.
The Customer must safeguard keys, access cards, passwords, codes and access credentials.
The Company may suspend access credentials reasonably believed to have been compromised.
The Company may access, move or inspect stored Goods where reasonably necessary:
in an emergency;
where required by law;
where instructed by a Relevant Authority;
where dangerous or prohibited Goods are suspected;
to prevent damage;
for maintenance;
for pest control;
for relocation;
for safety; or
to exercise lawful contractual rights.
Where reasonably practicable, advance notice will be given for non-emergency access.
Emergency access may occur without prior notice.
Customers must not store Goods likely to attract pests.
Food or organic materials must not be stored unless specifically authorised.
The Customer should prepare Goods appropriately for storage duration and conditions.
Unless climate-controlled storage is expressly booked, the Company does not represent that storage will maintain a particular humidity or temperature.
The Company may undertake pest-control treatment as reasonably required.
Where infestation originates from the Customer's Goods, reasonable treatment, cleaning or disposal costs may be charged to the Customer.
The Customer should identify areas requiring special protection before work begins.
The Company will take reasonable care while operating at the premises.
The Customer must promptly report alleged damage before the moving team leaves the premises where reasonably apparent.
The Company is not responsible for pre-existing damage, ordinary wear, latent defects or damage arising from structurally unsuitable premises.
The Company shall use reasonable efforts to attend within agreed time windows.
Time estimates may be affected by circumstances outside reasonable control.
Additional waiting charges may apply where delays result from the Customer or circumstances at premises, including:
keys not being available;
building management refusing access;
permits not being ready;
lifts being unavailable;
delivery premises not being ready;
Customer representatives being absent; or
parking/loading access being unavailable.
If Goods cannot be delivered because the Customer or recipient is unavailable or access cannot reasonably be obtained, the Company may:
wait, subject to additional charges;
reschedule;
return the Goods; or
place the Goods into storage.
Reasonable resulting transportation, labour, waiting and storage costs may be charged to the Customer.
The Company shall exercise reasonable care in performing the Services.
The Company shall not be responsible for loss or damage caused solely by:
inherent defects;
natural deterioration;
normal wear and tear;
Customer packing;
inaccurate Customer instructions;
undisclosed dangerous Goods;
pre-existing damage;
acts of independently appointed Third-Party Movers;
acts occurring after Goods have been validly released to the Customer or the Customer's nominee; or
circumstances outside reasonable control,
except where liability cannot lawfully be excluded.
The Company shall not be liable for indirect or consequential losses to the extent permitted by law, including:
loss of profit;
loss of business;
loss of opportunity;
loss of revenue; or
loss arising purely from sentimental value.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Any contractual liability cap stated in a Quotation or Service Agreement shall apply only to the extent enforceable under applicable law.
The Customer acknowledges that additional insurance or declared-value arrangements may be appropriate for high-value Goods.
The Customer must inspect Goods as soon as reasonably practicable after delivery or collection.
Visible damage or shortages should be reported immediately.
Any claim should be notified to the Company in writing as soon as reasonably possible and should include:
Customer name;
booking reference;
date of Service;
description of Goods;
nature of alleged loss or damage;
photographs where available;
supporting invoices or valuation information where relevant; and
other reasonable supporting evidence.
Failure to report an issue promptly may materially affect the Company's ability to investigate.
The Company may request access to inspect allegedly damaged Goods.
Customers should not dispose of allegedly damaged Goods before the Company or insurer has had a reasonable opportunity to inspect them where inspection is requested.
For Goods collected from storage, the provisions of Section 18 concerning verification and missing-item reports at the point of collection also apply.
Storage Fees must be paid when due.
Where Fees become overdue, the Company may issue payment reminders and default notices.
Subject to applicable law and the Service Agreement, the Company may suspend non-essential access to stored Goods while material amounts remain unpaid.
Storage Fees may continue to accrue while Goods remain stored.
Reasonable debt-recovery costs may be recoverable where permitted by law.
Goods may be treated as uncollected where the Customer fails to collect them after the agreed storage or Service period.
The Company shall make reasonable efforts to contact the Customer using the latest contact details supplied.
Subject to applicable law and appropriate notice, uncollected Goods may eventually be:
relocated;
retained;
sold;
recycled;
donated;
destroyed; or
otherwise lawfully disposed of.
Any applicable disposal, transportation, storage or administration costs may be charged to the Customer.
Where Goods are sold or disposed of because of unpaid amounts, all actions shall remain subject to applicable law.
Customers and their representatives must behave safely and respectfully towards Company employees, contractors, other customers and visitors.
Threatening, abusive, violent or seriously disruptive behaviour may result in suspension or termination of Services.
The Company may contact Police or other authorities where reasonably necessary.
Customers must comply with Facility safety rules and reasonable staff instructions.
The Customer is responsible for damage caused by dangerous, leaking, contaminated or improperly declared Goods.
Where Goods leak, emit hazardous substances, attract pests or create a safety risk, the Company may take reasonable emergency measures.
Reasonable cleaning, treatment, removal or remediation expenses caused directly by such Goods may be charged to the Customer.
The Customer is responsible for third-party claims caused by the Customer's unlawful or negligently prepared Goods, subject to applicable law.
The Company shall not be liable for failure or delay caused by circumstances outside its reasonable control, subject to applicable law.
These circumstances may include:
severe weather;
flood;
fire;
natural disaster;
epidemic;
pandemic;
war;
civil disturbance;
terrorism;
strikes;
road closures;
government restrictions;
utility failure;
cyber incidents;
port closure;
shipping disruption;
customs action;
supply shortages; or
other comparable events.
During such an event, the Company may reasonably suspend, delay, relocate or modify the Services.
The Company shall use reasonable efforts to mitigate avoidable disruption.
The Company may collect and process personal information including:
names;
telephone numbers;
email addresses;
addresses;
identification details;
payment records;
booking details;
CCTV recordings;
communications; and
information reasonably required to provide the Services.
Personal data shall be handled in accordance with applicable UAE data-protection law.
Personal information may be used for:
booking management;
Service delivery;
identification;
security;
customer support;
billing;
payment processing;
fraud prevention;
debt recovery;
legal compliance; and
marketing where permitted.
Information may be shared where reasonably necessary with:
payment processors;
authorised contractors;
logistics providers;
insurers;
technology providers;
legal advisers;
debt-recovery providers; and
Relevant Authorities.
CCTV may operate at Storage Facilities and Company premises for security and operational purposes.
Customers may opt out of promotional marketing communications in accordance with applicable law.
Service, safety, payment and legal communications are not marketing communications and may still be sent where necessary.
The Company may take photographs or video of Goods, vehicles, storage locations and work areas where reasonably necessary for:
inventory;
condition reporting;
security;
operational records;
claims management; or
dispute resolution.
Personal images will not be used for unrelated advertising without appropriate permission where consent is legally required.
The Customer must provide accurate and active contact details.
The Company may communicate through:
telephone;
email;
SMS;
WhatsApp;
customer portals; or
other reasonable electronic channels.
The Customer must inform the Company if their telephone number, email address or address changes.
The Company may rely on the latest contact information supplied by the Customer.
The Company may terminate or suspend a Service Agreement where the Customer:
materially breaches these Terms;
fails to pay amounts properly due;
provides false information;
stores prohibited Goods;
creates a serious safety risk;
engages in unlawful activity;
behaves violently or abusively; or
otherwise commits a serious contractual breach.
The Customer may terminate ongoing Services in accordance with the applicable booking, cancellation and storage provisions.
Termination does not remove obligations or amounts that accrued before termination.
The Company may use suitably selected subcontractors where reasonably required for the performance of Services.
The distinction between a Company-appointed subcontractor and a Third-Party Mover independently booked by the Customer is governed by Section 14.
The Customer may not transfer their Service Agreement to another person without the Company's written approval.
Customers should initially submit complaints to the Company's official customer-service channel.
The complaint should include sufficient details for the Company to investigate.
The Company will use reasonable efforts to review and respond to complaints.
Nothing in the internal complaint process prevents a Customer from exercising mandatory rights available under applicable law.
Customers remain entitled to express lawful and genuine opinions about their experience.
Nothing in these Terms prevents a Customer from making a truthful complaint, review, report to a Relevant Authority or statement required by law.
Customers must not knowingly publish false statements or unlawfully defamatory material.
The Service Agreement constitutes the agreement between the parties concerning the relevant Services and supersedes previous discussions relating to those Services.
Any material variation to a confirmed Service should be agreed in writing or electronically.
Failure or delay by either party in enforcing a right does not automatically waive that right.
If any provision is held unlawful or unenforceable, it shall be modified or severed to the minimum extent required, and the remaining provisions shall continue to apply.
The Service Agreement does not create a partnership, joint venture or employment relationship between the Customer and the Company.
These Terms apply only to the extent permitted by mandatory applicable law.
Where a mandatory UAE legal requirement conflicts with these Terms, the mandatory legal requirement shall prevail.
Nothing in these Terms is intended to exclude or restrict any mandatory right available to a consumer under applicable UAE consumer-protection legislation.
Where a provision of these Terms would otherwise conflict with a mandatory consumer-protection requirement, it shall be interpreted and applied to the minimum extent necessary to comply with that requirement.
For Services supplied in the United Arab Emirates, these Terms and the Service Agreement shall be governed by applicable federal laws of the United Arab Emirates and applicable laws of the Emirate in which the relevant Service is principally performed.
Subject to any mandatory jurisdictional requirements, disputes shall be submitted to the competent courts of the applicable Emirate.
The parties are encouraged to attempt to resolve disputes amicably before commencing formal proceedings.
Nothing in this section prevents either party from exercising rights available under mandatory UAE law.
Where Services are performed partly outside the UAE, mandatory laws applicable in the relevant foreign jurisdiction may also apply.
Where a provision of these Terms conflicts with mandatory law applicable to an overseas Service, that provision shall be modified only to the extent necessary to comply with that law.
Questions, complaints, claims or notices concerning these Terms or the Services should be submitted through the official contact details published by 800 TRUCK Moving & Storage on:
Website: www.800truck.ae
Customers should quote their booking, invoice or storage reference where available.
When collecting Goods from an 800 TRUCK Storage Facility, the Customer or the Customer's authorised collector is responsible for checking the Goods before departure.
Any apparent missing item or shortage should be reported to 800 TRUCK staff before the Goods leave the Facility.
Once Goods have been properly released to the Customer, an authorised representative or a Third-Party Mover selected by the Customer and have exited the Facility, 800 TRUCK cannot verify what happens during subsequent transport, unloading, handling or delivery and shall not be responsible for subsequent missing Goods or loss except where the Customer establishes that the relevant loss occurred while the Goods remained under 800 TRUCK's responsibility and liability cannot lawfully be excluded.
Where a Customer independently books or appoints another moving company, driver, transporter, courier or labour provider, that provider acts for the Customer and not for 800 TRUCK.
800 TRUCK is not responsible for loss, damage, theft, missing Goods, delays, accidents or other acts or omissions occurring while Goods are under the custody or control of such independently appointed third party, except to the extent required by applicable law.
Release of Goods to a mover, driver, courier or other collector properly authorised by the Customer constitutes release of the Goods to the Customer.
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